Refund policy

Qalamkari Warehouse values customer satisfaction, but due to the nature of our products, we follow a strict returns and exchange policy. Please read carefully before placing an order.

1. Eligibility for Returns/Exchanges

  • Returns or exchanges are accepted only if the product is damaged upon delivery.

  • To initiate a return, customers must provide:

    • A clear unpacking video from the moment the parcel is opened.

    • Photos that clearly show the damage.

  • Without this proof, returns or exchanges cannot be processed.

2. Non-Returnable Cases

  • Returns will not be accepted for reasons such as:

    • Dislike of the product.

    • Change of mind.

    • Personal preference regarding color, design, or fabric.

  • Please note that minor variations in color or texture may occur due to lighting, photography, or device display, and these will not be considered as defects.

3. Cancellations & Refunds

  • Once an order is confirmed and paid for, it cannot be cancelled, changed, or refunded.

  • Refunds are issued only in cases where a valid damaged-product claim is accepted by us.

4. How to Contact Us

For return/exchange requests (with required video and images), please reach out to us:

Note: By placing an order with Qalamkari Warehouse, you acknowledge and agree to this Returns & Exchange Policy.